Privacy Policy

Effective Date: 01/01/26

Welcome to Strandr (“Company,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our mobile application, website, and roadside assistance services (collectively, the “Services”).

This Privacy Policy applies to:

• Customers requesting roadside assistance services

• Drivers, contractors, tow operators, and roadside service providers using the platform

• Visitors to our website and mobile application

By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

A. Personal Information

We may collect personal information you provide directly to us, including:

• Full name

• Phone number

• Email address

• Billing address

• Payment information

• Driver’s license or identification information

• Vehicle details

• Insurance information

• Profile photos

• Business information for service providers

B. Location Information

Because our platform provides roadside assistance and dispatch services, we may collect:

• Real-time GPS location

• Device location data

• Trip and routing information

• Service location history

Location data may be collected while the app is open or running in the background if permitted by your device settings.

C. Device & Usage Information

We may automatically collect:

• IP address

• Device type

• Mobile carrier

• Operating system

• Browser type

• App usage activity

• Crash reports

• Cookies and similar technologies

D. Communications

We may collect information when you:

• Contact customer support

• Send messages through the platform

• Participate in surveys or promotions

• Communicate with drivers or service providers

2. How We Use Information

We use collected information to:

• Provide roadside assistance services

• Match customers with drivers/service providers

• Process payments and transactions

• Verify identities and prevent fraud

• Improve routing, dispatching, and response times

• Communicate service updates and notifications

• Provide customer support

• Maintain platform security and safety

• Improve and develop new features

• Send marketing communications where permitted by law

• Comply with legal obligations

3. Driver & Service Provider Information

If you are a driver, tow operator, contractor, or roadside assistance provider, we may collect additional information, including:

• Background check information

• Insurance and licensing documentation

• Vehicle registration details

• Tax identification information

• Banking or payout details

• Service performance metrics

• Location and dispatch activity

This information may be used to:

• Verify eligibility to provide services

• Process payments and payouts

• Monitor service quality and safety

• Investigate incidents or disputes

• Prevent fraud and unauthorized activity

4. How We Share Information

We may share information with:

• Drivers and roadside service providers to fulfill service requests

• Payment processors and financial institutions

• Mapping, GPS, and cloud hosting providers

• Customer support vendors

• Analytics and advertising partners

• Law enforcement or government authorities when legally required

• Business partners during mergers, acquisitions, or asset transfers

We do not sell personal information for monetary compensation. However, certain data sharing for analytics or advertising purposes may be considered “sharing” or “targeted advertising” under applicable privacy laws.

5. Cookies & Tracking Technologies

We use cookies, SDKs, pixels, and similar technologies to:

• Keep users logged in

• Improve app functionality

• Analyze traffic and usage

• Personalize experiences

• Deliver advertising and marketing content

You may manage certain tracking preferences through your browser or device settings.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access your personal information

• Correct inaccurate information

• Delete your information

• Restrict or object to certain processing

• Opt out of targeted advertising

• Request data portability

To exercise these rights, contact us at:
[Insert Privacy Email]

We may verify your identity before processing requests.

7. Global Privacy Control (GPC)

If you visit our website or use our Services with the Global Privacy Control (GPC) signal enabled, we will treat this signal, where legally required, as a request to opt out of activities that may be considered targeted advertising or sharing of personal information.

8. Data Retention

We retain information for as long as necessary to:

• Provide our Services

• Maintain business and financial records

• Resolve disputes

• Enforce agreements

• Comply with legal obligations

Retention periods may vary depending on the type of information and applicable laws.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

11. Third-Party Services

Our platform may contain links or integrations with third-party services, including payment processors, mapping providers, and advertising networks. We are not responsible for the privacy practices of third parties.

12. SMS, Calls & Push Notifications

By using our Services, you consent to receive:

• Service-related calls and messages

• Dispatch updates

• Security alerts

• Push notifications

• Automated or prerecorded communications where permitted by law

Message and data rates may apply. You may opt out of marketing communications at any time.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updated versions will be posted within the app or on our website with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy or your privacy rights, contact us at:

Strandr LLC
1881 Park St, Hartford CT 06106
Support@strandr.com