STRANDR PRIVACY POLICY

 

Effective Date: January 1, 2026

Strandr LLC ("Strandr," "Company," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, retain, and protect information when you use our mobile application, website, roadside assistance platform, and related services (collectively, the "Services").

This Privacy Policy applies to:

• Customers requesting roadside assistance services;
• Drivers, contractors, tow operators, and roadside assistance providers using the platform;
• Visitors to our website and mobile application.

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

  1. INFORMATION WE COLLECT

A. Information You Provide

We may collect information that you voluntarily provide to us, including:

• Full name
• Email address
• Telephone number
• Billing address
• Payment information
• Driver's license or government-issued identification information
• Vehicle information
• Insurance information
• Profile photographs
• Account credentials
• Business information for service providers and contractors
• Communications with customer support

B. Location Information

Because Strandr provides location-based roadside assistance and dispatch services, we may collect:

• Precise GPS location data
• Device location information
• Trip and routing information
• Service request locations
• Location history associated with completed services

Location information may be collected while the application is open or running in the background if you have granted permission through your device settings.

C. Driver and Service Provider Information

If you are a driver, tow operator, contractor, or roadside service provider, we may also collect:

• Driver's license information
• Vehicle registration information
• Insurance documentation
• Professional licenses and certifications
• Tax identification information
• Banking and payout information
• Background check information where permitted by law
• Service performance metrics
• Dispatch activity and service history

D. Device and Usage Information

We may automatically collect information about your device and use of the Services, including:

• IP address
• Device identifiers
• Mobile carrier
• Operating system
• Browser type
• Application usage information
• Crash reports and diagnostics
• Log data
• Cookie and tracking technology information

E. Communications Information

We may collect information when you:

• Contact customer support
• Submit feedback
• Participate in surveys or promotions
• Exchange messages through the platform
• Communicate with drivers, contractors, or service providers

  1. SENSITIVE PERSONAL INFORMATION

We may collect and process certain categories of sensitive personal information, including:

• Precise geolocation information
• Government-issued identification information
• Financial account information
• Insurance information
• Background check information for service providers

We use such information only as reasonably necessary to provide Services, verify identities, process payments, maintain platform security, comply with legal obligations, and perform other business purposes permitted by applicable law.

  1. HOW WE USE INFORMATION

We may use personal information to:

• Provide roadside assistance services
• Match customers with service providers
• Dispatch roadside assistance requests
• Process payments, refunds, and payouts
• Verify identities and prevent fraud
• Improve routing and response times
• Provide customer support
• Send transactional and service-related communications
• Monitor service quality and platform performance
• Develop and improve products and features
• Conduct analytics and research
• Send marketing communications where permitted by law
• Protect the safety and security of users and the platform
• Comply with legal obligations and enforce our agreements

  1. HOW WE DISCLOSE INFORMATION

We may disclose personal information to:

Service Providers

Including payment processors, cloud hosting providers, mapping and GPS providers, customer support vendors, identity verification providers, analytics providers, and technology partners.

Drivers and Roadside Assistance Providers

To facilitate roadside assistance requests and provide requested Services.

Business Partners

Where necessary to provide integrated services or promotions.

Government Authorities and Law Enforcement

When required by law, legal process, court order, subpoena, or to protect rights, safety, or property.

Corporate Transactions

In connection with a merger, acquisition, financing, asset sale, bankruptcy, or other corporate transaction.

We do not sell personal information for monetary compensation. Certain disclosures to advertising, analytics, or marketing partners may be considered "sharing" or "targeted advertising" under applicable privacy laws.

  1. COOKIES AND TRACKING TECHNOLOGIES

We use cookies, SDKs, pixels, and similar technologies to:

• Maintain account sessions
• Improve website and application functionality
• Measure performance and usage
• Analyze traffic patterns
• Personalize user experiences
• Support advertising and marketing efforts

You may manage certain tracking technologies through browser settings, device settings, or applicable consent tools.

  1. YOUR PRIVACY RIGHTS

Depending on your state or country of residence, you may have the right to:

• Access personal information we maintain about you
• Correct inaccurate personal information
• Delete personal information
• Obtain a portable copy of personal information
• Opt out of targeted advertising
• Opt out of certain profiling activities
• Restrict or object to certain processing activities
• Withdraw consent where processing is based on consent

We may take reasonable steps to verify your identity before responding to a request.

To exercise your rights, contact us using the information provided below.

  1. RIGHT TO APPEAL

Residents of certain states may have the right to appeal a denial of a privacy rights request. Instructions for submitting an appeal will be provided if a request is denied.

  1. GLOBAL PRIVACY CONTROL (GPC)

Where required by applicable law, we recognize and honor Global Privacy Control (GPC) signals as requests to opt out of activities that may constitute targeted advertising or sharing of personal information.

  1. DATA RETENTION

We retain personal information for as long as reasonably necessary to:

• Provide Services
• Maintain business and financial records
• Complete transactions
• Resolve disputes
• Enforce agreements
• Meet legal and regulatory obligations

Retention periods vary depending on the type of information and applicable legal requirements.

  1. DATA SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no security measure is completely secure, and we cannot guarantee absolute security.

  1. CHILDREN'S PRIVACY

The Services are not directed to individuals under eighteen (18) years of age. We do not knowingly collect personal information from children under 18.

If we become aware that we have collected personal information from a child, we will take reasonable steps to delete such information.

  1. THIRD-PARTY SERVICES

The Services may integrate with or contain links to third-party services, including payment processors, mapping providers, analytics providers, and advertising networks.

We are not responsible for the privacy practices of third parties. We encourage you to review their privacy policies before providing information.

  1. SMS, CALLS, AND PUSH NOTIFICATIONS

By providing your contact information and using the Services, you consent to receive:

• Service-related calls and messages
• Dispatch notifications
• Security alerts
• Appointment reminders
• Push notifications
• Automated or prerecorded communications where permitted by law

Message and data rates may apply.

You may opt out of marketing communications at any time by following the instructions contained in those communications.

  1. INFORMATION FOR DRIVERS AND SERVICE PROVIDERS

Drivers, contractors, tow operators, and roadside assistance providers may be subject to identity verification, credential verification, insurance verification, and background checks where permitted by law.

Information collected from service providers may be used to:

• Verify eligibility
• Process payouts
• Monitor service quality
• Investigate complaints or incidents
• Prevent fraud and abuse
• Ensure platform safety and compliance

  1. INTERNATIONAL USERS

If you access the Services from outside the United States, your information may be transferred to, stored, and processed in the United States and other jurisdictions where our service providers operate.

By using the Services, you consent to such transfers where permitted by law.

  1. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

When we make material changes, we will update the Effective Date and post the revised Privacy Policy through the Services or on our website.

  1. CONTACT US

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Strandr LLC
1881 Park Street
Hartford, CT 06106

Email: privacy@strandr.com
General Support: support@strandr.com

  1. PRIVACY CHOICES

Users may opt out of certain advertising, analytics, or tracking activities where available.

If you use a browser or device that supports Global Privacy Control (GPC), we will process qualifying signals as required by applicable law.

Where available, selecting "Opt Out" through our privacy preference tools will apply your choices to the browser or device from which the request is submitted. If you provide an email address when requested, we may also apply those preferences to the associated customer account.